Return policy

Stanetco Return & Refund Policy

We want you to be completely satisfied with your Stanetco purchase. If you are not entirely happy with your order, we are here to help. We offer a standard 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

1. Return Eligibility To be eligible for a return and full refund, your item must meet the following conditions:

  • It must be in its original, unused, and unworn condition.

  • It must be returned with all original Stanetco tags and packaging completely intact.

  • Items that have been washed, altered, or damaged by the customer are not eligible for return.

2. How to Initiate a Return & Return Address Please do not send your item back to the original shipping address or our company headquarters without contacting us first. To start a return, please follow these steps:

  • Contact our customer service team at support@stanetco.store with your Order Number and the reason for the return.

  • Once your return request is authorized, we will provide you with the correct Return Warehouse Address and detailed instructions on how to send your package back to us.

3. Return Shipping Costs

  • Defective or Incorrect Items: If the return is a result of our error (e.g., you received a defective, damaged, or completely incorrect item), we will cover the return shipping costs to make it right.

  • Customer Preference: If the return is due to personal preference (e.g., you ordered the wrong size, changed your mind, or no longer need the item), you will be responsible for the return shipping costs. In some cases, a pre-paid return label may be provided, and the cost of the return shipping will be deducted from your final refund amount.

4. Refunds Processing Once our returns warehouse receives your package, please allow 2-5 business days for our team to inspect the item and process the return.

  • We will notify you via email once your return has been processed and the refund has been issued.

  • Approved refunds will be automatically applied to your original method of payment. Please allow an additional 3-5 business days for your bank or credit card company to post the funds to your account.

Need Further Assistance? If you have any questions regarding your order or our return process, our team is always ready to help:

  • Email: support@stanetco.store

  • Phone / WhatsApp: +1 479-600-2296