Shipping policy

1. Order Processing Time

Orders are normally processed within 1–2 business days after the order is confirmed and payment is successfully authorized.

Our business days are Monday through Friday. We do not process or dispatch orders on Saturdays, Sundays, or public holidays. Orders placed during these times will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

2. Shipping From U.S. and China Warehouses

Stanetco ships orders to customers in the United States and Canada. Orders may be fulfilled from either our U.S. warehouse or China warehouse, depending on product availability and inventory location.

Some newly launched faux fur styles may ship directly from our China warehouse because they have not yet been stocked in bulk at our U.S. warehouse. The applicable shipping method, charge, and delivery estimate will be shown at checkout before payment is completed.

United States Shipping Rates

Canada Shipping Rates

3. Delivery Estimates

Delivery estimates begin after an order has been dispatched, not on the date the order is placed. Total delivery time includes both processing time and carrier transit time.

Delivery times are estimates and may be affected by weather, carrier delays, transportation interruptions, peak shopping periods, public holidays, customs processing where applicable, or an incorrect delivery address.

We cannot guarantee delivery on a specific date unless that guarantee is explicitly provided during checkout.

4. Order Tracking

After your order ships, we will send a shipping confirmation email containing a tracking number or tracking link.

Please allow approximately 24–48 hours after receiving the shipping confirmation for tracking information to appear in the carrier’s system.

You may also check your shipment through our Order Tracking page when tracking information is available.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your address, apartment or unit number, city, state or province, and ZIP or postal code carefully before submitting the order.

If you notice an address error, contact us as soon as possible at support@stanetco.store.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

6. Multiple Packages

An order may occasionally be delivered in more than one package. If this happens, you may receive separate tracking numbers, and the packages may arrive at different times.

7. Delayed Shipments

If tracking has not updated for several business days or your order has not arrived within the estimated delivery period, please contact our customer support team.

We will review the tracking information and, where appropriate, contact the shipping carrier to investigate the shipment.

8. Lost Packages

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm that the shipping address on the order is correct.
• Check entrances, mailrooms, parcel lockers, and safe locations.
• Ask household members, neighbors, or building management.
• Contact the delivery carrier using the tracking number.
• Contact Stanetco customer support if the package remains missing.

We will assist with an investigation based on the carrier’s tracking records and delivery confirmation.

9. Damaged or Incorrect Items

If your package arrives damaged or you receive an incorrect item, contact us promptly at support@stanetco.store.

Please include:

• Your order number.
• A description of the problem.
• Clear photographs of the item.
• Photographs of the external packaging and shipping label.

Eligible damaged or incorrect items will be handled according to our Return & Refund Policy.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us immediately. We will try to assist, but we cannot guarantee changes or cancellations after processing has begun.

Once an order has shipped, it must be handled under our Return & Refund Policy.

11. Contact Us

If you have questions about shipping, delivery, or order tracking, contact us using the information below.