Privacy policy

1. Personal Information We Collect

Depending on how you use our website, we may collect the following categories of personal information.

Information you provide directly

• Name, email address, telephone number, and account details.
• Billing address, shipping address, and delivery instructions.
• Order details, product selections, returns, and refund requests.
• Messages and information you provide through email, contact forms, live chat, surveys, reviews, or customer support.
• Marketing preferences, such as whether you want to receive promotional emails.

Payment and transaction information

Payments are processed by third-party payment service providers. We may receive limited transaction information, such as payment status, transaction identifier, payment method type, and billing details. We do not normally receive or store your complete payment card number.

Information collected automatically

• IP address and approximate location.
• Browser type, operating system, language, and device type.
• Pages viewed, referring pages, links clicked, and visit times.
• Shopping cart activity and interaction with our website.
• Cookie identifiers and similar technical information.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order or contact us.
• Automatically through cookies and similar technologies.
• From service providers involved in payments, delivery, analytics, advertising, fraud prevention, and customer support.
• From advertising or social media platforms when permitted by your settings and applicable law.

3. How We Use Personal Information

We may use personal information to:

• Process, fulfill, deliver, and track orders.
• Process returns, exchanges, refunds, and payment disputes.
• Create and maintain customer accounts.
• Respond to questions and provide customer support.
• Communicate important information about orders or policies.
• Detect fraud, unauthorized transactions, and security incidents.
• Operate, analyze, maintain, and improve our website.
• Measure the effectiveness of advertising and promotions.
• Send marketing messages where you have consented or where otherwise permitted by law.
• Comply with legal, tax, accounting, and regulatory obligations.
• Establish, exercise, or defend legal claims.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to keep the website functioning, remember preferences, understand website usage, prevent fraud, and measure advertising performance.

Cookies may include:

• Essential cookies: Required for shopping cart, checkout, security, and other core website functions.
• Preference cookies: Remember settings such as language, currency, and account preferences.
• Analytics cookies: Help us understand how visitors use the website.
• Advertising cookies: Help measure advertising and, where permitted, provide more relevant advertising.

You can control certain cookies through your browser settings and, where available, through the cookie preferences tool displayed on our website. Disabling essential cookies may prevent parts of the website from working correctly.

5. Analytics and Advertising Technologies

We may use analytics and advertising services to understand website performance, measure advertising results, prevent fraud, and improve our marketing. These services may collect or receive information through cookies, pixels, tags, and similar technologies.

• Google Analytics and Google Ads: These services may process information such as device and browser details, approximate location, pages viewed, website interactions, advertising identifiers, and conversion events.
• Meta Pixel: This technology may process information about visits, page views, browser and device details, and actions taken on our website to measure advertising performance and create advertising audiences where permitted.

These providers process information under their own privacy policies. The availability of advertising choices may depend on your location, browser settings, device settings, and any cookie preference controls provided on our website.

6. AI Customer Support

Our website includes an AI-powered customer support assistant. When you use it, we may process:

• The questions and messages you voluntarily submit.
• A limited portion of recent chat history so the assistant can understand the conversation.
• Limited page context, such as the page title, page path, visible public-page content, and product information relevant to your question.
• Technical information needed to operate, secure, and troubleshoot the service.

The assistant is configured not to send visible page text from account, cart, checkout, order, or search pages as page context. However, you should not enter passwords, complete payment card numbers, government identification numbers, or other sensitive personal information in the chat.

Chat information may be processed by infrastructure and AI service providers solely to operate, secure, maintain, and improve the customer support service. AI-generated responses may contain errors and should not be treated as legal, financial, or other professional advice. For order-specific assistance, contact support@stanetco.store.

7. How We Disclose Personal Information

We may disclose personal information to service providers that help us operate our business, including:

• E-commerce website and hosting providers.
• Payment processors and fraud-prevention providers.
• Warehouses, fulfillment partners, and delivery carriers.
• Customer support, email, and communication providers.
• AI, cloud infrastructure, security, and website performance providers.
• Analytics and advertising providers.
• Professional advisers, including accountants and legal advisers.

These providers may process information only as necessary to perform services for us, subject to their agreements and applicable law.

We may also disclose information when required by law, court order, or regulatory request, or when reasonably necessary to protect our customers, business, rights, property, or security.

If Stanetco is involved in a merger, acquisition, financing, reorganization, bankruptcy, or transfer of business assets, information may be transferred as part of that transaction, subject to applicable legal requirements.

8. Sale and Sharing of Personal Information

We do not sell personal information in exchange for money. However, some advertising or analytics activities may be considered “sharing,” “targeted advertising,” or a “sale” under certain privacy laws.

Where applicable, you may request to opt out by contacting us at support@stanetco.store with the subject line “Privacy Opt-Out Request,” or by using the cookie preference controls available on our website.

9. Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or contacting us. Even if you opt out of marketing messages, we may continue to send non-promotional communications relating to orders, accounts, security, or customer service.

10. International Data Transfers

Stanetco operates internationally, and our service providers may process information in countries other than the country where you live. Privacy and data protection laws in those countries may differ. Where required, we use appropriate safeguards for international data transfers.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, fraud prevention, dispute resolution, and compliance with legal, tax, and accounting obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and for notifying us if you believe your account has been accessed without authorization.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request restriction of or object to certain processing.
• Request a portable copy of certain information.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising or data sharing.
• Appeal a decision concerning a privacy rights request where applicable.

To exercise an applicable privacy right, contact us using the information below. We may need to verify your identity before processing your request.

14. Children’s Privacy

Our website is intended for customers who are legally able to make purchases and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you are a parent or legal guardian and believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The revised policy will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the website or by another appropriate method where required.