Return policy

1. Return Eligibility

To be eligible for a return and full refund, your item must meet the following conditions:

• The item must be in its original, unused, and unworn condition.
• The item must be returned with all original Stanetco tags and packaging completely intact.
• The item must not have been washed, worn, altered, stained, damaged, or used by the customer.
• You must provide your order number or other valid proof of purchase.
• The return request must be submitted within 30 days of delivery.

Items that do not meet these conditions may not qualify for a refund.

2. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our customer service team at support@stanetco.store.
2. Include your order number, the item you want to return, and the reason for the return.
3. If the item is defective, damaged, or incorrect, include clear photographs or video showing the issue.
4. Wait for our customer service team to review and authorize your return.
5. Once your return is approved, we will provide the correct Return Warehouse Address and detailed return instructions.

Products must be returned to the warehouse address provided in our return authorization instructions. The correct return address may vary depending on the product and order fulfillment location.

3. Return Shipping Costs

• Defective, damaged, or incorrect items: If the return is the result of our error, such as receiving a defective, damaged, or incorrect product, Stanetco will cover the reasonable return shipping costs or provide another appropriate solution.
• Customer preference: If the return is due to personal preference, such as ordering the wrong size, changing your mind, or no longer needing the item, you will be responsible for the return shipping costs.
• Prepaid return labels: In some cases, we may provide a prepaid return label. When the return is based on customer preference, the cost of the return label may be deducted from the final refund amount.

Original shipping charges are generally non-refundable unless the return is caused by a defective, damaged, or incorrect item sent by us.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@stanetco.store.

Please include your order number and clear photographs or video of the item, packaging, shipping label, and reported issue. Our team will review the information and provide an appropriate solution.

5. Refund Processing

After our return warehouse receives your package, please allow 2–5 business days for our team to inspect the returned item and process your request.

• We will notify you by email after your return has been inspected and let you know whether your refund has been approved.
• Approved refunds will be issued to the original payment method used for the order.
• After a refund is issued, please allow an additional 3–5 business days for your bank, credit card company, or payment provider to post the funds to your account.

Actual processing times may vary depending on your financial institution or payment provider.

6. Exchanges

If you need a different size, color, or product, please contact our customer service team before returning the original item. Exchange availability depends on current inventory.

In some cases, the fastest option may be to return the original item for a refund and place a new order for the preferred product.

7. Late or Missing Refunds

If you have not received an approved refund after the expected processing period:

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider, as processing times may vary.
3. Contact your bank because additional processing time may be required before a refund is posted.
4. If you have completed these steps and still have not received your refund, contact us at support@stanetco.store.

8. Contact Us

If you have questions about your order, return eligibility, or refund status, contact our customer service team using the information below.